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Entreprise / Careers / International Offices Solutions Representative

International Offices Solutions Representative

Barrington, NJ USA

Position: International Offices Solutions Representative
Department: Catalog Sales
Reports To: Manager, Customer Service
Classification: Non-Exempt

Brief Summary:

Provides order processing and customer service support to Edmund Optics international offices. Highly knowledgeable of domestic and international company policies and procedures. Performs routine customer order processing functions; receives and responds to customer inquiries and complaints.

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Essential Functions:

  • Processes all orders for Edmund Optics international offices
  • Processes customer service requests (returns, credits and quotation requests) for EO international offices
  • Reviews pricing and cost issues; relates any issues to accounting department
  • Prepares quotations for custom items
  • Provides Customer Service via chat, telephone and email
  • Communicates international office requirements to management and other departments
  • Processes purchase orders for the Inventory Department
  • Maintains Edmund Optics Order Tracking Emails
  • Maintains Weekly LPA Notes
  • Timeliness and regular attendance are required
  • Report to work station and be ready to work at scheduled time
  • Comply with federal, state, and company policies, procedures, and regulations

Qualifications:

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills & Abilities:

  • International Shipping/order processing procedures
  • Intermediate to high level of PC skills in MS Word/Excel/E-mail
  • Excellent written and verbal communication skills
  • Highly organized
  • Accurate typing skills
  • Working knowledge of current policies and procedures for data entry and international shipments
  • Professional demeanor
  • Demonstrates skills with telephone etiquette
  • Greets callers, establishes rapport, projects professional tone, handles complaints, & record statistics on each call

Education/Experience:

Associate’s Degree or equivalent experience; minimum of two (2) years related prior work experience.

Physical Requirements:

Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.

Disclosure

Edmund Optics shall, in its discretion, modify or adjust the position to meet the company’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

EOE/M/F/D/V/SO

Information Contact

Max Matejik

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